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PlayCredits support

How can we help?

Clear guidance for setting up PlayCredits, getting reliable practice detection, and handling the occasional exception.

01GETTING STARTED

Set up PlayCredits

Choose Personal or Adult-Managed Mode, approve Screen Time access, select an instrument, and pick the apps that should wait for practice.

02PRACTICE

Practice isn’t counting

Check your device placement, reduce competing audio, and repeat the short instrument test if your setup or room has changed.

03PARENTS

Corrections & exceptions

Add practice you personally verified or grant temporary access without changing the learner’s normal rules or balance.

Practice not counting?

Give PlayCredits a cleaner listen.

Detection works best when your iPhone or iPad can clearly hear the instrument over the sounds around it.

  1. 1
    Keep your device nearby

    Place your iPhone or iPad in the room with you, with the microphone uncovered.

  2. 2
    Lower competing sound

    Turn down television, conversation, and music playing from other speakers.

  3. 3
    Repeat the instrument test

    Run the short setup test again if you changed instruments, rooms, or playing distance.

Common questions

A few quick answers.

Does PlayCredits record practice?

No. During an active session, PlayCredits analyzes microphone input on your device to estimate likely musical activity. It does not create or keep an audio recording of the practice session, and practice audio is not sent to iCloud or PlayCredits support.

Why does PlayCredits need Screen Time permission?

Apple’s Family Controls and Screen Time frameworks let PlayCredits hold the apps you select. PlayCredits cannot see the private content inside those apps.

Can practice time carry over?

It depends on the plan you choose. Timed-access plans can keep earned minutes for later use. Daily-unlock plans follow the day’s practice goal and reset on their daily schedule.

How accurate is practice detection?

Practice detection is an estimate, not proof of who or what is playing. Very quiet or silent practice may not count, and music from a nearby speaker may occasionally count. The setup test and a clear listening environment help improve results.

Can I manage a child’s device remotely?

Not currently. PlayCredits manages the iPhone or iPad where it is installed and does not include a remote parent dashboard. Adult-Managed Mode offers Full Protection, Screen Time Protection, and PIN Only; the setup screen explains the safeguards included with each option.

Can another app use the microphone during practice?

Some apps also need the microphone, and iPhone may not allow both to listen at once. If practice detection stops, return to PlayCredits or use a practice app that does not need microphone access.

Which devices does PlayCredits support?

PlayCredits is being prepared for iPhone and iPad. The App Store listing will show the exact iOS and iPadOS compatibility requirements when the app is released.

How does iCloud Sync work?

iCloud Sync is optional. When you turn it on, selected practice history, balances, plans and schedules, instruments, detection preferences, access settings, and shared earned-access session status can sync between PlayCredits devices signed in to the same Apple Account. Blocked-app selections, Screen Time authorization, active microphone listening, the Adult PIN and recovery credentials, and protection level remain specific to each device.

Does a Diagnostic Summary get sent automatically?

No. Share Diagnostic Summary creates a technical summary on your device. You can review it first, then choose whether to share it with support. It does not include or attach a practice audio recording.

Compatibility & access

The essentials, up front.

01

Designed for iPhone & iPad

PlayCredits uses Apple’s Screen Time capabilities and is currently being prepared for iPhone and iPad.

02

Permissions you control

Microphone access supports practice detection. Screen Time authorization lets PlayCredits hold only the apps you select.

03

Accessibility feedback welcome

If anything is difficult to read, hear, navigate, or understand, email us so we can improve the experience.

Before you email

Share the details that help us troubleshoot.

A Diagnostic Summary gives support useful technical context without sending a practice recording. It is created on your device, shown to you first, and never sent automatically.

  1. 1
    Open Settings

    In PlayCredits, tap Settings.

  2. 2
    Open Support & Privacy

    Choose Support & Privacy from the Settings screen.

  3. 3
    Share the summary

    Tap Share Diagnostic Summary, review it, then include it with your support email.

Still stuck?

Email PlayCredits support.

Tell us what you were trying to do and what happened. When relevant, include your Diagnostic Summary when possible. If you cannot share it, include your device model, system version, PlayCredits version, instrument, and any troubleshooting steps you already tried. Please do not send practice recordings or sensitive personal information.

support@playcredits.app We use the information in your message to answer your request. See our privacy policy.